Sparkletts
Sparkletts Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sparkletts has a 1.4 star rating from 37 reviews, 11% would recommend. Reviews show mostly dissatisfied customers citing high price and poor reliability.
Key Takeaways for Future Customers
- Expect mixed Sparkletts reviews with reliable water quality but frequent delivery issues.
- Prepare for billing and refund disputes and limited website or app support.
- Auto-ship and subscription changes often require persistence to resolve.
Negative Feedback / Risk Areas
- Chronic missed deliveries and pickup failures.
- Poor customer service access and long hold times.
- Billing complaints, collections notices, and refund problems.
- No functioning website/app and inconsistent driver service.
Positive Feedback
Customers note good water quality, timely monthly billing, and occasional helpful representatives who resolve issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sparkletts has a 1.4 star rating from 37 reviews, 11% would recommend. Reviews show mostly dissatisfied customers citing high price and poor reliability.
Key Takeaways for Future Customers
- Expect mixed Sparkletts reviews with reliable water quality but frequent delivery issues.
- Prepare for billing and refund disputes and limited website or app support.
- Auto-ship and subscription changes often require persistence to resolve.
Negative Feedback / Risk Areas
- Chronic missed deliveries and pickup failures.
- Poor customer service access and long hold times.
- Billing complaints, collections notices, and refund problems.
- No functioning website/app and inconsistent driver service.
Positive Feedback
Customers note good water quality, timely monthly billing, and occasional helpful representatives who resolve issues.
Media from reviews
Turn one complaint into a collective action
Phoenix, Arizona
I received order on Friday for water needed the bottles to be picked up. I did not need any more water to be delivered. Please pick up the water if you can.
Wanted empties picked up not to be added more water to the order. Please pick up the fresh bottles of water. Do not need them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Algiers, Algiers
Company incompetent and dishonest
- - Last six pickups and deliveries were not completed.
- - Reliability is non-existent; service is horrible; I love the water and want another deliverer.
Probably last 6 time pick up and stated delivery times, bottle #'s, were not done. Reliability is non existent..Number of bottle pickups and deliveries including times and days were not honored...Dependability is a farce..Horrible service..Love the water ...Wish I could find another deliverer of the same product
Phoenix, Arizona
Complaint.
- - Charged for a month without water; the rep was rude and they turned me over to collections.
- - Delivery is unreliable; I still have empty bottles.
They tried to charge me for one month, even though I didn't receive any water. I tried to talk to a representative, but he was rude and argumentative and would not listen to me.
So I told him I no longer wanted their service and asked him to come pick up the water dispenser and empty bottles. I then contacted the headquarters and explained the problem. I was told someone would be in touch with me. The delivery service is totally unreliable.
They don't deliver when promised. Also, they never picked up anything.
Instead, they turned me over to collections. I still have a storage room full of empty bottles
User's recommendation: I wouldn't recomend this company to anyone.
Billing
They charged me for bottles and dont want to honor paying back the deposit. For this I will cancel my account
No water being delivered
- - Water delivery has been missed for two weeks with no warning.
- - I'm a long-time customer who has always paid and now won't get water for another week.
I haven't gotten my water for two weeks now. No warning whatsoever.
I am not happy with this situation. I depend on that delivery, and now I won't get my water for another week. Not a happy customer.
I should get a month of water on the house. I've been a customer for a few years now and have always paid.
- Good water
- Stop delivering with no warning
Preferred solution: 2 months of water credited
User's recommendation: Not a situation a company should put you in . especially if you’re disabled.
Dirty
The guy that came did a good job, but nobody told me about the charges on my card, and it was automatically put on autopay without my knowledge. Now they have cleared out my account.
- Good water
- Bad business
Preferred solution: Full refund
La Mesa, California
No water
I called to check if my account is closed I havent received water for weeks, I asked for Spanish service and in the middle of the conversation I got cut off and no body called me back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to pay my Bill
- - I apologize for not calling or paying due to family health issues and I need help logging in; new number is 619-903****, old was 619-961****.
Good afternoon. First of all, I wanted to apologize for not being able to call you or make the payment.
We had some family health issues and difficult situations that created a financial problem, but here I am, eager to get my account up to date. I can't log in and wanted your help doing so. I also wanted to let you know that I've changed my cell phone number.
The new number is 619-903****; the old one was 619-961****. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo not want arrowhead water
Got cut off. Got cut off . Got cut off cut off.Got cut off.Got cut off got cut off.Got cut off.God cut off god cut off
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI’m writing this review because I cannot get a hold of anybody. Nobody’s answering their phones. They put me on hold for 2025 minutes. Can’t even get to customer service try to email the code is wrong
I cannot get a hold of anybody. Does anybody work there?
This is so ridiculous.
I have called several numbers, and all of them put me on hold. Come on.
User's recommendation: Poor
Delivery
Out of water over a week..Sparkletts does not care..Sparkletts (Primo), cancelled delivery again..scheduled for another day..
Houston, Texas
No delivery has been received
Still no pickup of empty bottles and no delivery . Account in good standing . Tried calling the delivery man no answer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mesa, Arizona
Have not had delivery
Great customer service. She was very helpful in getting my water delivered ASAP.
I like her customer service. I had spoken to another person that worked there and was not helpful.
- Get my water on the date is supposed to be delivered
- Liers
Preferred solution: Deliver product or service ordered
User's recommendation: If you can help like I did today.
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Jim Fosina is a Founder and CEO of Amora Coffee which offers a subscription-based delivery of quality coffee and tea.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssue in payment.
- - Customer service sent us to collections for a nonpayment issue.
- - Hurley said there is no issue and the transfer to collections was a mistake.
We've calling customer service about nonpayment issue and send me to collection but when I talked to the collection (name Hurley), He said our account have no issue and transfer to collection by mistake. Please advise.
User's recommendation: send bill of statement by mail.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need my delivery
I cant get to speak to a customer service representative. I need my water delivered for the past 2 months
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFrustrated
- - Live people answer the call.
- - It feels like Groundhog Day.
- - You want a survey on your experience, but it's too late.
Almost never get a person, when we have very nice but never have fixed the issue of not knowing who we are after many years with them. When told they would fix it…never happens, still don’t know us and we can get no information of when next service is??? Please help
Have live people answer the call. Its like the movie ground hog day. Everyone is nice but nothing gets done yet you want a survey on your experience but how do you do that when you find out its to late
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